General Terms and Conditions

These Terms and Conditions set out the rules that apply when you use Winning Room. They explain the relationship between you and us, how accounts must be managed, what behaviour is acceptable on the platform, and how promotions, payments and disputes are handled. By registering or playing with WinningRoom you agree to these terms and any additional rules that apply to specific products or promotions.

Account responsibilities

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account. You must provide accurate personal information and keep it up to date. We may suspend or close accounts where we suspect unauthorised access, fraudulent activity or a breach of these terms. You must notify us immediately if you believe your account security has been compromised.

Eligibility requirements

To use our services you must be at least 18 years old and not be located in a restricted jurisdiction. Only one account is allowed per person unless we have agreed otherwise in writing. We may require identity verification at any time, and we will not process withdrawals until verification is complete. Accounts that fail verification may be closed and funds returned where permitted by applicable law.

Acceptable platform use

You must not use the platform for unlawful purposes, to launder money, to attempt to manipulate games or to operate automated play in breach of our rules. Abusive, threatening or otherwise offensive conduct towards staff or other users is prohibited. We reserve the right to refuse service, restrict access or close accounts that we reasonably believe are being used in breach of these terms.

General bonus and promotion rules

Promotions are subject to their own terms in addition to these General Terms. Unless stated otherwise, bonus funds and free spins are subject to wagering requirements, game restrictions, maximum bet limits and expiry periods. We will publish the main terms for each offer; where details are not provided, the relevant terms will be specified at the time the promotion is made available. Abuse of bonuses may result in the forfeiture of bonus funds and winnings.

Deposits and withdrawals

We accept a range of payment methods and process transactions in accordance with the method you choose. Minimum and maximum deposit and withdrawal values are set out on the site and may vary by payment method. Withdrawals may be subject to pending, verification checks and processing times to prevent fraud. We may apply limits to withdrawals and hold funds while checks are carried out; if a withdrawal is refused, we will notify you and explain the reason where appropriate.

Dispute resolution

If you have a complaint you should contact our support team in the first instance. We will investigate and respond promptly. Where we cannot resolve a dispute directly, we will explain options for escalation and any independent adjudication that may be available. Bringing legal proceedings should be a last resort and will be subject to the applicable law stated in these terms.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be notified by a prominent notice on the site or by other means. Continued use of the service following notification constitutes acceptance of the updated terms. If you do not accept the updated terms you should stop using the service and close your account where possible.