Responsible Gambling

At Winning Room we take safer gambling seriously. Our aim is to make sure players can enjoy controlled play while keeping their time and spending in check. We provide clear tools and guidance so you can manage your account, recognise risky patterns and get help quickly if you need it.

Player protection principles

We believe in early intervention, clear information and easy access to control tools. We apply sensible limits, encourage regular breaks and treat every contact confidentially. Our approach is practical: prevent harm where possible and support customers who need more help.

Activity-control tools

How to use the tools

Most controls can be applied via your account settings or by contacting our support team through live chat or email. If you prefer, our team can guide you through set-up and adjust settings on request.

Available controls

We offer deposit limits, loss limits, wager limits, session and time limits, reality checks and temporary account breaks. These options let you set daily, weekly or monthly limits and choose cooling-off periods that suit you.

Deposit limits

You can set maximum deposit amounts per day, week or month. Deposit limits prevent unexpected spending and are applied to all payment methods on your account. Limits can usually be increased after a short waiting period, or reduced immediately for added protection.

Loss limits

Loss limits help you control how much you can lose over a set period. Setting a loss limit is an effective way to keep play within an affordable range and avoid chasing losses.

Time limits and session control

Use session timers and reality checks to remind yourself how long you have been playing. You can set automatic log-out intervals or an account break if you want a longer pause from gaming activity.

Self-exclusion

If you need to stop for a longer period, self-exclusion is available. Self-exclusion blocks access to your account for a set period and can be applied immediately. For longer-term support we can discuss additional measures and point you to national registers where appropriate. WinningRoom will respect any self-exclusion request and treat it with priority.

Signs of problematic behaviour

Warning signs include spending more than planned, thinking about gambling throughout the day, borrowing to play, or neglecting responsibilities. If you or someone close to you notices these signs, consider using the tools above and seek support.

Tips for maintaining control

Set realistic limits, stick to a budget, take regular breaks, avoid playing when upset or under the influence, and use reality checks. Share your account access with a trusted person only if that helps enforce limits.

Professional help and support organisations

If you need specialist help, contact recognised organisations such as GamCare, GambleAware or your local support services. These organisations provide free, confidential advice and treatment options. If you require immediate assistance, please contact our support team and we will help you find the right local resources.