Player Privacy Policy
Welcome to the privacy policy for Winning Room. This page explains how we collect, use and protect your personal data when you create an account, play games or otherwise interact with our services. We take your privacy seriously and aim to be clear about what information we hold and why.
Types of data we collect
Personal data
We collect information you provide when registering or verifying your account, including name, date of birth, address, email and phone number. Identity documents and verification details may be requested for age and anti-money-laundering checks.
Technical data
We collect device and connection information such as IP address, browser type, operating system, device identifiers and location data where permitted. This data helps us provide a secure and functional service on desktop and mobile.
Transactional data
We record deposits, withdrawals, game activity, bets, wins and losses, payment method details and timestamps needed to process transactions, prevent fraud and maintain accurate account records.
User activity
We log your interactions with the site, including pages visited, game preferences, session times and customer support communications to improve service and detect suspicious activity.
How we use your information
Your data is used to provide and operate your account, process payments, perform verification checks, comply with legal obligations, manage risk and security, respond to support requests and tailor the service to your preferences. We may also use anonymised data for analytics and product improvement.
Data protection practices
We protect personal data using appropriate technical and organisational measures, including encryption, access controls and secure storage. Access to personal information is restricted to authorised staff and third-party providers who need it to deliver services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, improve site performance and measure usage. You can manage cookie settings through your browser or the cookie controls on our site. Some features may not work correctly if cookies are disabled.
Your rights
You have rights to access, correct, restrict or delete personal information we hold about you, and to object to or request the portability of your data where applicable. To exercise these rights we will verify your identity and respond in line with applicable law.
Access, correction and deletion of data
To request access, correction or deletion of your data, contact our support team via the in-site help channels. We will respond to verified requests and explain any limitations where legal or operational reasons require us to retain certain records.
Information sharing and third parties
We may share data with payment processors, verification and fraud prevention providers, analytics partners and regulators where required. We only work with third parties that provide suitable safeguards and process data in accordance with applicable law.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. Material changes will be communicated via the site or email. For questions about this policy or your personal data, contact our support team through the site. WinningRoom is committed to maintaining your privacy and handling your data responsibly.