Contact Our Team
Need help? Winning Room customer care is ready to assist with questions about your account, withdrawals, payments, technical issues or general feedback. Our team aims to respond promptly and can guide you through verification, bonus queries and responsible gambling tools. For fastest service use live chat or email; phone support is available for urgent matters. You can also contact payments or privacy teams for deposit or data queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email and live chat for account, payments and technical help) |
| General enquiries | [email protected] (general enquiries and site information) |
| Affiliates | [email protected] (WinningRoom affiliate and marketing partnerships) |
| Phone | +44 20 7946 5832 (calls handled Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Contact Us by Email
Email is the quickest way to reach us for detailed requests, account-related issues or when you need to send documents. Please email [email protected] with a clear subject line and up-to-date contact details to avoid delays. Attach any relevant files and include your account ID so our team can resolve your case faster.
Send Us a Message
Response Time
Our support team aims to respond quickly: most enquiries are answered within one business day. Simple requests are often resolved in the first reply, while more complex issues such as account verification or payment investigations can take longer depending on the nature and required checks. We will keep you updated and escalate urgent cases to ensure a timely outcome.
Feedback
We welcome your feedback, suggestions and ideas to help improve the site. Please send bug reports, feature requests or general comments via the feedback form or live chat, and our team will review them carefully. We use user input to refine features, fix issues and make the experience smoother for everyone, so your voice really matters to us.